Cancellation, No Show & Refund Policy

At Soul Life Mar, we understand that unanticipated events happen occasionally in everyone’s life. If you are feeling unwell, please cancel or reschedule your appointment until you are feeling healthy and well! In our desire to be effective and fair to all of our clients, and out of consideration for our practitioners’ time, we have adopted the following policies:

Cancellation Policy

At least 24-hours of advance notice is required when canceling an individual appointment. This allows the opportunity for someone else to fill your spot.

Rescheduling

At least 3-hours of advance notice is required when rescheduling an individual appointment.

No Shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no show.” They will be charged for their “missed” appointment, and not eligible for a refund.

Showing Up Late

If you show up more than five (5) minutes late for your appointment, your session time will be shortened in proportion to the time you are late at your practitioner’s discretion. You will still be charged the full session fee amount.

Refund Policy

Refunds may only be eligible if cancelled 24 hours prior to appointment.